At Otro Accesorio, we carefully prepare and pack each order before it begins its journey to you.
Order Processing
Orders are usually prepared and dispatched within 2–4 business days after payment has been confirmed.
During busy periods, holidays or special promotions, processing may take slightly longer.
If a product requires a different preparation time, this will be indicated on the product page.
Shipping Destinations
Otro Accesorio ships from Spain to Spain, countries within the European Union and selected international destinations.
Available shipping options will be displayed at checkout according to your delivery destination.
Estimated Delivery Times
Spain: 2–5 business days
European Union: 3–8 business days
International: 5–15 business days
Delivery times are estimates and are not guaranteed. International shipments may take longer due to customs procedures, local postal services, public holidays or circumstances beyond our reasonable control.
Shipping Costs
Shipping costs are calculated at checkout according to the delivery destination and selected shipping method.
The applicable shipping cost will be displayed before you complete your purchase.
Tracking
Where tracking is available for the selected shipping method, tracking information will be provided after your order has been dispatched.
Customs, Duties & Taxes
Orders delivered outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.
Otro Accesorio does not control customs charges or customs processing times.
Incorrect or Incomplete Addresses
Please check your delivery information carefully before completing your order.
If a parcel is returned to us because the address provided was incorrect or incomplete, or because the parcel was not collected, additional shipping charges may apply if you request that the order be shipped again.
Delayed or Lost Parcels
If your parcel appears to be significantly delayed, please contact us at otroaccesorio@icloud.com with your order number.
We will assist you in investigating the shipment with the relevant carrier.
If an order is confirmed as lost, we will provide the appropriate solution in accordance with applicable consumer law.
Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible and provide your order number together with photographs of the packaging and affected item.
We will review the situation and assist you with the appropriate next steps.
Contact
For questions regarding shipping or delivery, please contact:
otroaccesorio@icloud.com